Shipping Policy
Thank you for choosing The Pillow House for Kids. Every in-house handcrafted product and curated Retail item in our collection is selected or made with care to ensure the highest quality for your child.
- Processing Time (Ready-to-Ship): Most Retail accessories and pre-made Handcrafted clothing or pillowcases are ready to ship within 1-2 business days.
- Processing Time (Custom Orders): Because Custom Orders are a dedicated sewing service, please allow 1-2 weeks for the labor, skill, and time required to handcraft your unique item before it ships.
- Shipping Rates: Rates are calculated at checkout based on your location and the weight of your order.
- Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey to your door.
Returns & Exchanges
To provide you with the best service, our return policy is based on how your product was created:
- Custom Orders (In-House Handcrafted): Because these products are made specifically to your requested measurements or fabric choices, they are considered a personal service. All Custom Orders are Final Sale and are not eligible for return or exchange.
- Ready-to-Ship Products (Handcrafted or Retail): This includes our pre-made clothing, pillowcases, and curated boutique accessories (such as purses or books) that are already in stock. These items may be returned or exchanged within 7 days of delivery, provided they are in their original, unused condition with all tags attached. Buyer is responsible for costs of return shipping.
- Return Shipping: For eligible Ready-to-Ship returns or exchanges, the buyer is responsible for all return shipping costs. We recommend using a trackable shipping service, as The Pillow House for Kids cannot guarantee that we will receive your returned item. Shipping costs from the original order are non-refundable.
- Damages: If your item arrives damaged, defective, or there is an error with your order, please click here to contact us immediately, so we can make it right.
Weekend & Holiday Processing
Business Hours & Shipping
Please note that our "Business Days" are Monday through Friday. While you are welcome to shop and place orders 24/7, The Pillow House for Kids does not process or ship orders on Saturdays, Sundays, or Federal Holidays. Any orders placed over the weekend or on a holiday will begin their processing time on the following business day.
Extended Holiday Returns
- Eligible Items: Retail products and Ready-to-Ship Handcrafted products purchased between November 15th and December 24th may be returned through January 15th.
- Custom Orders: Please remember that all Custom Orders remain Final Sale and are not eligible for the holiday return extension.
- Return Shipping: As always, the buyer is responsible for all costs of return shipping. This extension gives your gift recipient plenty of time to ensure their handcrafted item is a perfect fit.
Holiday Delivery Deadlines
Due to the "heart and hands" nature of The Pillow House for Kids, we recommend the following order deadlines to ensure delivery by Christmas Eve:
- Custom Orders: Please place orders by December 5th to allow for our 1–2 week handcrafted production window.
- Ready-to-Ship & Retail Items: Please place orders by December 15th.
Please be mindful that carrier delays (USPS/UPS) during the peak holiday season are outside of our control; however, we will provide tracking for every package so you can follow its journey.